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Non‑EDI Order Cost Snapshot

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Cost Analysis Tool

Non-EDI Order
Cost Snapshot

Estimate what non-EDI errors and credits are costing you each year.

Use rough numbers. Directionally accurate is good enough.

Section A

Volume

  • Non-EDI orders per month
  • % of non-EDI orders with errors or requiring credits / rework

Section B

Cost Per Bad Order

  • Avg $ per credit / chargeback

  • Hours per bad order (extra labor to fix)

    • Think about: re-entering in ERP, calling the customer back, researching incorrect items/prices/ship-to/dates, coordinating with warehouse/finance

  • Estimated minutes your customer spends fixing each bad order

  • Emails, calls, re-sending POs

  • Loaded $ / hour for staff (wages + overhead)

Rough cost per bad order

  • Credit + (Hours × Rate) + (Cust. min ÷ 60 × Rate)

Section C

Annual Impact

  • Bad orders per month

  • Non-EDI orders × error %

  • Monthly cost

  • Bad orders × cost per bad order

  • Annual cost from non-EDI errors & credits

Growth Upside

Retention & Revenue Potential

  • Number of non-EDI orders you'd keep if ordering was easier (per month)
  • Orders you'd retain instead of losing to competitors
  • Expected number of additional orders per month from top non-EDI customers
  • If ordering with you was easier than competitors
  • Average dollar amount per order

Section D

Top Priority Trading Partners

  • Which trading partners would give you the biggest benefit if they were on Web EDI?
  • List up to 10 where fixing non-EDI orders would have the highest impact.

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